Privacy policy

Website Policy

Welcome to Viora. By accessing and using our website, you agree to the following terms and policies.

1. General Use

This website is owned and operated by Viora. All content, images, and designs are the intellectual property of Viora and may not be copied, reproduced, or used without prior written consent.

2. Orders & Payments

  • All prices are listed in EGP unless otherwise stated.

  • Payments are processed securely through our authorized providers.

  • Once an order is confirmed, you will receive an email or message with your order details.

3. Shipping & Delivery

  • We currently ship across Egypt, with international shipping available upon request.

  • Delivery times vary depending on location but generally take 3–7 business days within Egypt.

  • Viora is not responsible for delays caused by courier services or unforeseen circumstances.

4. Fitting & Exchanges

  • As part of our policy, returns are not accepted once an order is received.

  • Customers are kindly requested to ensure sizing and fit upon delivery at the door with the courier present.

  • If sizing does not match, you may choose to exchange on the spot. Once the courier leaves, all sales are considered final.

5. Privacy Policy

  • Your personal information (name, contact details, and payment info) is kept strictly confidential and used only to process your order.

  • We do not sell, rent, or share your data with third parties, except where required to fulfill your purchase.

  • By using our website, you consent to our use of cookies to improve your browsing experience.

6. Contact

For any inquiries regarding orders or policies, you can DM us at www.instagram.com/viora.eg