Refund & Exchange
We want you to love every Viora piece. If something isn't quite right, here's how returns and exchanges work.
Please read our policy below. By placing an order with Viora you agree to the terms outlined here. If you have any questions, contact us at vioraeg@outlook.com and our team will be happy to help.
Fitting & Exchanges
Returns, Refunds & Exchanges Policy
All sales are final. We do not accept returns or offer refunds once an order has been finalized and received.
Customers are kindly requested to inspect and try on their items upon delivery. Please take your time to ensure the items meet your expectations in terms of size, fit, and condition before accepting the order.
We only offer exchanges in the following cases:
- Size Exchange: Size exchanges are accepted only if the item is unworn, unused, and all original tags remain attached.
- Defective Items: If an item arrives with a manufacturing defect, an exchange may be offered provided the item is unworn, unused, and all original tags remain attached.
We reserve the right to refuse any exchange request if the item has been worn, used, altered, damaged after delivery, or if the original tags have been removed.
No refunds will be issued under any circumstances.
How to Request an Exchange
- Message us Instagram or email vioraeg@outlook.com with your order number and the item you'd like to exchange.
- Our team will confirm availability and arrange pickup or drop-off.
Once we receive the item, it will be carefully inspected to ensure it meets our exchange eligibility requirements, including being unworn, unused, and with all original tags attached. If the item qualifies, we will proceed with the exchange process. Items that do not meet these requirements will not be eligible for exchange.
Refunds
Refunds & Returns
Customers are kindly requested to inspect and try on their items upon delivery. Please take your time to ensure the size, fit, and condition of the items meet your expectations before accepting the order.
Once the courier leaves, the order is considered accepted and finalized. We do not accept returns or offer refunds after delivery.
The only exception is for approved size exchanges or defective items that meet our exchange eligibility requirements.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no extra cost to you.
Shipping Costs
Exchange shipping costs are covered by the customer unless the exchange is due to our error. Refund shipping fees are non-refundable.